Portfolio Details

E-commerce customers expect instant, accurate answers—and delayed support often results in abandoned carts or lost loyalty. Our automated customer support system is built specifically for online stores to deliver real-time assistance at every stage of the shopping journey.

The system handles order tracking, shipping updates, returns, refunds, and product recommendations automatically. It integrates directly with major e-commerce platforms like Shopify, WooCommerce, Magento, and custom APIs to provide seamless, self-service support.

System Features:
• Instant resolution for order status, tracking, and returns
• Automated refund workflows
• Personalized product suggestions
• Multi-channel support (website chat, WhatsApp, email, social)
• Intelligent escalation to human agents when needed
• Detailed performance analytics

By automating 70–90% of support queries, you reduce support costs, improve response times, and enhance customer satisfaction—turning support from a cost center into a growth engine.

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